Privacy Policy
Effective Date: July 17, 2026
Last Updated: July 17, 2026
Urgent Psych Rx respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website, online forms, appointment requests, communications, and related online services.
This Privacy Policy applies to information collected through the Urgent Psych Rx website and related digital services. It does not replace our Notice of Privacy Practices, which explains how we may use and disclose protected health information as part of providing healthcare services.
Who We Are
Urgent Psych Rx provides psychiatric evaluations, medication management, mental health support, and related behavioral health services.
Contact Information
Urgent Psych Rx
2455 Robinson Rd Ste. 100
Grand Prairie, Texas 75051
Phone: +1 (469) 626-8195
Email: in**@***********rx.com
Information We May Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Message content submitted through website forms
- Appointment request information
- Referral information
- Insurance-related information, if submitted through a secure intake or referral process
- Information related to services you request
- Communication preferences
- Any other information you choose to provide
We may also collect certain information automatically when you use our website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of website visits
- Referring website or search source
- Cookie and analytics information
Please avoid submitting sensitive medical information through general website forms unless the form specifically indicates that it is intended for secure healthcare communication.
How We Use Information
Urgent Psych Rx may use information for purposes including:
- Responding to questions and appointment requests
- Scheduling appointments
- Communicating about services
- Processing referrals
- Verifying or supporting insurance-related inquiries when applicable
- Providing patient support
- Improving website functionality and user experience
- Maintaining website security
- Complying with legal, regulatory, and professional obligations
- Supporting healthcare operations, billing, and administrative functions
Website Forms and Communications
Information submitted through general website forms may be used to respond to your inquiry. Website forms should not be used for emergencies, urgent safety concerns, or crisis situations.
Electronic communications, including email and text messaging, may not always be fully secure. For sensitive healthcare communication, patients may be directed to use the patient portal or another approved secure communication method.
How We May Share Information
We do not sell protected health information.
We may share information when appropriate with:
- Urgent Psych Rx providers, staff, and authorized team members
- Scheduling, billing, insurance, and administrative support vendors
- Electronic health record, patient portal, telehealth, or practice management platforms
- Insurance companies or payors when applicable
- Referring or treating providers when appropriate
- Legal, regulatory, or safety authorities when required or permitted by law
- Service providers that help operate our website, communications, security, analytics, or business systems
When vendors handle protected health information on our behalf, Urgent Psych Rx uses appropriate agreements and safeguards as required by applicable law.
Cookies and Analytics
Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the website, improve website performance, and support security.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.
Urgent Psych Rx does not knowingly use website tracking technologies to disclose protected health information to advertising platforms.
Text Messages, Phone Calls, and Email
By providing your contact information, you authorize Urgent Psych Rx to contact you regarding your inquiry, appointment request, referral, account, or care-related matter.
You may request not to receive non-essential communications. However, we may still contact you for appointment, billing, care coordination, legal, safety, or administrative purposes as permitted by law.
Patient Portal and Third-Party Links
Our website may link to third-party websites, patient portals, payment systems, scheduling systems, or external resources. These third-party services may have their own privacy policies and security practices.
Urgent Psych Rx is not responsible for the privacy practices, content, or security of websites or platforms that we do not control.
Data Security
Urgent Psych Rx uses reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, electronic communication, or online system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as necessary to support patient care, business operations, legal obligations, regulatory requirements, record-keeping, and dispute resolution.
Children and Minors
Our website is intended for use by adults, parents, guardians, caregivers, and referral sources. Services for minors, when available, may require parent or guardian involvement and appropriate consent.
Your Choices
You may contact us to:
- Update contact information
- Ask questions about this Privacy Policy
- Request changes to communication preferences
- Ask how to access the Notice of Privacy Practices
- Ask how your protected health information is handled
Certain privacy rights related to medical records and protected health information are described in our Notice of Privacy Practices.
Changes to This Privacy Policy
Urgent Psych Rx may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy, contact:
Urgent Psych Rx
2455 Robinson Rd Ste. 100
Grand Prairie, Texas 75051
Phone: +1 (469) 626-8195
Email: in**@***********rx.com