Privacy Policy
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Privacy Policy
Last Updated: March 28, 2026
Introduction
Urgent Psych Rx (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications.
This policy applies to information collected:
On our website
Through email, phone, text (including SMS), and telehealth platforms
Through mobile or desktop applications
Through third-party services that link to this policy
This policy does not apply to:
Information collected offline outside our clinical or administrative operations
Third-party websites not controlled by us
By using our services, you agree to this Privacy Policy.
Important Medical Privacy Notice (HIPAA)
As a behavioral health provider, we comply with the Health Insurance Portability and Accountability Act.
● Your Protected Health Information (PHI) is handled in accordance with HIPAA and applicable state laws in:
○ Texas
○ Nevada
○ Oregon
This Privacy Policy does not replace our official Notice of Privacy Practices (NPP).
Children Under 13
Our services are not directed to children under 13. We do not knowingly collect personal information from children without verified parental consent.
Information We Collect
1. Personal Information
● Name, address, email, phone number
● Insurance and billing information
● Account credentials
2. Health Information
● Medical and mental health history
● Treatment records and appointments
3. Technical Data
● IP address, browser, device type
● Website usage and analytics
● Cookies and tracking technologies
4. Communications
● Emails, SMS, calls, and support inquiries
● Telehealth-related metadata
How We Use Your Information
We use your information to:
● Provide behavioral health and telehealth services
● Coordinate care and communicate with you
● Process billing and insurance claims
● Improve services and user experience
● Comply with legal obligations
We do not sell your personal or health information.
Telehealth & Electronic Communications
You consent to electronic communications and telehealth services, understanding that:
● Third-party platforms may be used
● No system is completely secure
Cookies & Tracking Technologies
We use cookies and similar technologies to:
● Enhance website performance
● Analyze usage trends
● Personalize user experience
You may disable cookies in your browser settings.
Disclosure of Information
We may share information:
With Healthcare & Service Providers
● Insurers, pharmacies, labs
● Billing and IT vendors
● Telehealth platforms
For Legal Reasons
● Court orders, legal compliance
● Safety and fraud prevention
Business Transfers
● Mergers or acquisitions
With Consent
● Any additional authorized use
👉 We do NOT sell personal data
👉 SMS consent is not shared for marketing
Your Privacy Rights
Texas, Nevada, and Oregon Residents
You may have the right to:
● Access your information
● Request corrections
● Request restrictions on certain uses
● Request confidential communications
Oregon-Specific Rights
Under the Oregon Consumer Privacy Act, Oregon residents may have the right to:
● Request access to personal data
● Request deletion of personal data
● Obtain a copy of their data (data portability)
● Opt out of targeted advertising or certain data uses
We will respond to verifiable requests in accordance with applicable law.
California Residents (if applicable)
Under the California Consumer Privacy Act, you may request access, deletion, and disclosure details.
Data Security
We use administrative, technical, and physical safeguards consistent with HIPAA and industry standards.
Data Retention
We retain data as required for:
● Medical records laws
● Billing and compliance
● Legal obligations
Third-Party Services
We are not responsible for third-party privacy practices linked through our website.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised date.
Contact Us
Please contact us through the information listed on our website for any privacy-related questions.
Open Payments Database Notice
Information about payments made by drug and device companies to physicians is available via the Open Payments database maintained by the Centers for Medicare & Medicaid Services: https://openpaymentsdata.cms.gov